ibet8 Privacy Policy

Introduction

ibet8 ("ibet8", "we", "us", "our") operates the online gaming platform accessible at ibet8.win ("Platform"). We are committed to protecting the privacy and security of the personal data of all players and visitors who interact with our Platform, including players from Kuala Lumpur, Selangor, Penang, Johor Bahru, and across Malaysia.

This Privacy Policy ("Policy") describes how ibet8 collects, uses, stores, shares, and protects personal data in connection with your use of the Platform, in accordance with applicable data protection laws and internationally recognised privacy principles.

By registering an account or using the ibet8 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which govern your use of the ibet8 Platform.

If you do not agree with the terms of this Policy, please discontinue use of the Platform and do not register an ibet8 account.

Data We Collect

ibet8 collects personal data that you provide directly to us, data collected automatically through your use of the Platform, and data obtained from third-party sources where lawfully permitted. The categories of personal data we collect include:

Where ibet8 is required to verify your identity or source of funds under applicable anti-money laundering obligations, we may request additional documentation such as a copy of your MyKad, passport, utility bill, or bank statement. Provision of such documents is a condition of continued account use where verification is required.

How We Use Your Data

ibet8 uses your personal data for the following purposes:

• Account registration and management: To create and maintain your ibet8 account, verify your identity, and process your ibet8 login sessions securely;
• Service delivery: To process deposits and withdrawals in MYR, settle bets, award bonuses, and provide the full range of ibet8 gaming services;
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations, including age verification (21+) and self-exclusion enforcement;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, and other security incidents affecting ibet8 accounts or the Platform;
• Customer support: To respond to enquiries, resolve disputes, and assist you with technical issues on the ibet8 Platform;
• Platform improvement: To analyse usage patterns and technical performance data to enhance the ibet8 user experience and develop new features;
• Marketing communications: To send promotional offers, new game announcements, and ibet8 platform updates — subject to your marketing preferences and opt-out rights described in Section 12.

Legal Basis for Processing

ibet8 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your ibet8 account and deliver gaming services;
• Legal obligation: Processing required to comply with applicable law, including AML/KYC regulations and responsible gaming requirements mandated by ibet8's gaming licence;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests do not override your fundamental privacy rights;
• Consent: Processing for marketing communications and optional analytics, where your prior consent has been obtained and which you may withdraw at any time.

Cookies & Tracking Technologies

ibet8.win uses cookies and similar tracking technologies to enhance your browsing experience and Platform functionality. The types of cookies used by ibet8 include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and ibet8 login state persistence. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and UI customisations on ibet8.win.
• Analytics cookies: Collect anonymised usage data to help ibet8 understand how players navigate the Platform and where improvements can be made. No personally identifiable information is transmitted.
• Marketing cookies: Used with your consent to deliver relevant ibet8 promotions and measure campaign effectiveness. You may opt out of marketing cookies via your browser settings or the ibet8 cookie preference centre.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some ibet8 Platform features.

Sharing Your Data

ibet8 does not sell, rent, or trade your personal data to third-party marketing organisations. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: Including Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX processing partners, and Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong Bank) — solely to process your transactions;
• Game content providers: Licensed third-party studios such as Pragmatic Play, PG Soft, and Evolution Gaming, which operate the games you play on ibet8 and are subject to their own data protection obligations;
• Identity verification and KYC service providers: Third-party verification platforms used to confirm your identity and age as required by ibet8's licensing obligations;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory request, including disclosures required under ibet8's gaming licence conditions;
• Professional advisers: Including legal counsel, auditors, and insurers, subject to binding confidentiality obligations.

All third parties with whom ibet8 shares personal data are contractually required to process that data only for specified purposes and in accordance with ibet8's instructions and applicable data protection law.

International Data Transfers

As an online platform serving players across Malaysia and operating infrastructure across multiple jurisdictions, ibet8 may transfer your personal data to countries outside of Malaysia in the course of delivering our services. Such transfers include, for example, data processed by game studio servers or cloud infrastructure providers located outside Malaysia.

Where personal data is transferred internationally, ibet8 ensures that appropriate safeguards are in place, including contractual protections equivalent to internationally recognised data transfer standards. ibet8 will not transfer your data to jurisdictions that do not offer an adequate level of personal data protection without implementing additional protective measures.

Data Retention

ibet8 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, and reporting requirements. The specific retention periods applied by ibet8 are as follows:

• Account and identity data: Retained for the duration of your active ibet8 account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Communications data: Retained for three (3) years from the date of the communication, unless required for longer in connection with a dispute or regulatory investigation;
• Technical and usage data: Typically retained for thirteen (13) months in anonymised or pseudonymised form for analytics purposes.

On expiry of the applicable retention period, ibet8 will securely delete or anonymise your personal data in a manner that prevents its reconstruction.

Security Measures

ibet8 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ibet8.win;
• Encrypted storage of sensitive personal data, including payment credentials, at rest;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication required for ibet8 internal system access;
• Regular penetration testing and vulnerability assessments of ibet8's Platform infrastructure;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While ibet8 takes all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system is entirely secure. You are responsible for maintaining the security of your own ibet8 login credentials and for ensuring your device is free from malware or unauthorised software.

Your Rights

As a data subject, you have the following rights in respect of your personal data held by ibet8:

• Right of access: You may request a copy of the personal data ibet8 holds about you;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis for processing it, subject to our legal retention obligations;
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances;
• Right to data portability: You may request a copy of your data in a structured, machine-readable format for transfer to another service provider;
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact ibet8 via Live Chat or by email at [email protected]. ibet8 will respond to verified requests within thirty (30) days. We may need to verify your identity before processing your request.

Children's Privacy

Parents and guardians who believe that a minor may have created an ibet8 account should contact us immediately at [email protected] so that we can investigate and take appropriate action.

Marketing Communications

With your consent, ibet8 may send you marketing communications about promotions, new games, deposit bonuses, and other ibet8 Platform updates via email or SMS. You can manage your marketing preferences within your ibet8 account settings at any time.

To opt out of all ibet8 marketing communications, you may:

• Click the "unsubscribe" link included in any ibet8 marketing email;
• Update your notification preferences in your ibet8 Account Settings → Notifications;
• Contact ibet8 support via Live Chat or at [email protected] to request removal from all marketing lists.

Please allow up to seven (7) business days for opt-out requests to take effect across all ibet8 communication channels. Please note that ibet8 may still send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account security alerts) which are not subject to marketing opt-out.

Changes to This Policy

ibet8 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. Where changes are material, we will notify registered ibet8 players by email or via a prominent Platform notification prior to the changes taking effect.

The "Last updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the ibet8 Platform following notification of any material change constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or ibet8's handling of your personal data, please contact us through the following channels: